FAQs
Where do you ship?
We currently ship only within the United States.
Is shipping free?
Yes. We offer free shipping on all USA orders.
How long does delivery take?
Total delivery time is usually 4–10 business days, which includes both processing and shipping transit time.
When will my order be processed?
Orders are processed within 1–3 business days, Monday–Friday. Our daily order cut-off time is 12:00 PM EST.
Which carriers do you use?
We ship using recognized carriers, including USPS, UPS, and FedEx.
Will I receive tracking information?
Yes. Tracking details will be sent to your registered email address once your order has been dispatched. Please allow 24 hours for the tracking status to update in the carrier's system.
Can I cancel my order?
Orders may be cancelled within 24 hours of purchase. To request a cancellation, please contact us promptly at grimegraceofficial@gmail.com.
What is your return policy?
Returns are accepted within 30 days of delivery. To be eligible, the item must be unused, in its original condition, and in the original packaging.
Who pays for return shipping?
Customers are responsible for the cost of return shipping, except in cases where the item arrives damaged, defective, or if the incorrect item was sent.
When will I receive my refund?
Once a return is received and approved, refunds are processed within 10 business days to your original payment method.
What if my item arrives damaged or defective?
Please contact us within 24 hours of delivery with clear photos of the issue. We will arrange for a replacement or a full refund.
What payment methods do you accept?
We accept major credit/debit cards.
What currency do you use?
All prices are listed, and all transactions are processed, in USD.
How can I contact Grime Grace?
You can reach our support team via email at grimegraceofficial@gmail.com.
Contact Information
Business Name: Grime Grace
Business Mail: grimegraceofficial@gmail.com
Business Contact: +44 7475 329355
Business Days: Monday – Friday
Business Hours: 9:00 AM – 5:00 PM
Business Address: 4033 Forest Grove Pass NW, Acworth, Georgia 30101, United States